Payment, Shipping, and Returns

International Delivery

All orders will be processed and the goods will be sent to the buyer within 3 business days after receiving the payment. The Other Colours will send the goods only after the bank confirmation of the fact of payment.

Terms and Price of Delivery*:

We are happy to provide you with free shipping for an order over 200$**.

  • Russia

RUSSIA

Moscow city

The European part of the country

The Asian part of the country

delivery

price

1175 RUB

1175 RUB

1175 RUB

terms

10-14 business days

12-14 business days

17-19 business days

 

EUROPEAN UNION:

  • Kingdom of Great Britain: the cost of delivery is 28$, allow 14-16 business days to deliver your package. Please consider that customs clearance are not included in this time. 
  • Germany: the cost of delivery is 19€, allow 10-12 business days to deliver your package.
  • Greece: the cost of delivery is 19€, allow 12-14 business days to deliver your package. Please consider that customs clearance are not included in this time. 
  • Italy: the cost of delivery is 25€, allow 12-14 business days to deliver your package. Please consider that customs clearance are not included in this time.
  • Lithuania: the cost of delivery is 19€, allow 12-14 business days to deliver your package. Please consider that customs clearance are not included in this time.
  • Latvia: the cost of delivery is 22€, allow 12-14 business days to deliver your package. Please consider that customs clearance are not included in this time.
  • Poland: the cost of delivery is 14€, allow 12-14 business days to deliver your package. Please consider that customs clearance are not included in this time.
  • Czech Republic: the cost of delivery is 19€, allow 12-14 business days to deliver your package. Please consider that customs clearance are not included in this time.
  • Estonia: the cost of delivery is 24€, allow 12-14 business days to deliver your package. Please consider that customs clearance are not included in this time.

We also deliver to all EU countries that are not listed above, by your request to our email: info@theothercolours.com

ALL COUNTRIES:

  • Republic of Belarus:  the cost of delivery is 13$, allow 12-14 business days to deliver your package. Please consider that customs clearance are not included in this time. 
  • Israel: the cost of delivery is 27 $, allow 12-14 business days to deliver your package. Please consider that customs clearance are not included in this time. 
  • Republic of Moldova: the cost of delivery is 15$, allow 12-14 business days to deliver your package. Please consider that customs clearance are not included in this time. 
  • Kazakhstan: the cost of delivery is 30$, allow 14-16 business days to deliver your package. Please consider that customs clearance are not included in this time. 
  • Azerbaijan: the cost of delivery is 27 $, allow 14-16 business days to deliver your package. Please consider that customs clearance are not included in this time. 
  • Kyrgyz Republic: the cost of delivery is 30$, allow 15-18 business days to deliver your package. Please consider that customs clearance are not included in this time. 
  • Switzerland: the cost of delivery by the state mail of Ukraine is 28 €, allow 12-14 business days to deliver your package. Please consider that customs  clearance are not included in this time.
  • USA: the cost of delivery is 38$, allow 12-14 business days to deliver your package. Please consider that customs  clearance are not included in this time. 
  • Canada: the cost of delivery is 34$, allow 12-14 business days to deliver your package. Please consider that customs  clearance are not included in this time. 
  • Japan: the cost of delivery is 50 €, allow 14-16 business days to deliver your package. Please consider that customs clearance are not included in this time. 
  • The Republic of Korea: the cost of delivery is 50 $, allow 14-16 business days to deliver your package. Please consider that customs clearance are not included in this time. 

​We also deliver to all countries that are not listed above, by your request to our email: info@theothercolours.com

 

The delivery time is approximate and The Other Colours is not responsible for the arisen delivery delays due to the fault of the courier service. 
The delivery address must be complete and accurate.
Change of delivery address while the goods are shipped is impossible.
The Other Colours additionally informs the client about the possibility of a delay in delivery. Please note that delays in delivery may occur during sales, holidays and worsening weather conditions.
The Other Colours is not responsible and is not an agent for the collection of taxes and customs duties established in the recipient's country.
The Other Colours does not send an order to hotels.
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*Charges for shipping will be made in accordance with our then-current shipping policies, as described in this sectional the time of purchase. Payments made on debit/credit cards outside of Ukrainian HRYVNIA (₴, UAH) will be calculated using currency conversion on the day of the transaction. You agree that The Other Colours is not responsible for any credit shortages due to currency conversion rates.

**This offer applies to all countries except: Japan and The Republic of Korea. In case of free delivery The Other Colours may choose a method and a contractor for the delivery of the package with the order.

 

Free Delivery in Ukraine

All orders will be processed and the goods will be sent to the buyer within 48 hours after receiving the payment. The Other Colours will send the goods only after the bank confirmation of the fact of payment.

In Ukraine, delivery is carried out by courier company Nova Poshta within 1-2 business days.

The cost of delivery in Ukraine to the nearest branch of the Nova Poshta: free of charge.

The delivery address must be complete and accurate.

Change of delivery address while the goods are shipped is impossible.

The Other Colours additionally informs the client about the possibility of a delay in delivery. Please note that delays in delivery may occur during sales, holidays and worsening weather conditions.

 

Return Policy

If the product appears to be a wrong style, size, color, customer has a right to return it or exchange for a similar product.  Please make sure that items are unworn, unwashed, and undamaged. Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable. All orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service. For more information reach out to us at +38 095 085 40 52 or e-mail  info@theothercolours.com.

Please note that orders must be returned from within the same country they were originally shipped to. Your items must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials.

The time it will take for refunds to appear in your account depends on your bank/card issuer.

We’ll send an email once the item(s) have been received and your refund has been processed.

If you’ve received a damaged or wrong item, contact us at info@theothercolours.com with a photo of the damage/wrong item and your order number. We’ll take care of it.

 

Free Return within Ukraine

Exchange and return of goods that do not fit you for any reason (style, size, color) can be carried out within 14 days after delivery **. We ask you to notify us by e-mail info@theothercolours.com indicating the name, size, color of the returned goods and the reason for the return.

If you're looking to return a faulty or incorrect item, please get in touch by phone +38 095 085 40 52 or by email info@theothercolours.com to resolve this issue and to approve further actions.

Exchange and return of goods is made in the event that the specified goods were not in use, its marketable appearance, consumer properties, factory labels and original packaging are kept. In Ukraine, a refund is possible only through the services of the courier company Nova Poshta. We will cover the cost of shipping goods within Ukraine through the courier company Nova Poshta.

After the return of the goods will be carried out, we will transfer the funds to your card or bank account from which the goods were paid. Please note that the refund of money depends on the processing speed of your transaction by your Bank and may be up to 10 working days.

The return order must be packed in the original packaging and sealed with an individual sticker. Put on the label the date, signature and decryption of the sender. In case of sending a return without a sticker, the responsibility for the safety of things lies with the sender (the buyer of the goods).

We recommend that you familiarize yourself with the list of goods that can not be exchanged or returned *.  Can not return the goods that were in use.

For any additional questions, please contact us at +38 095 085 40 52 or e-mail info@theothercolours.com

 

International Return Policy

Exchange and return of goods that do not fit you for any reason (style, size, color) can be carried to us at your own expense via any shipping company you prefer within 14 days after informing us on e-mail info@theothercolours.com, indicating the name, size, color of the returned goods and the reason for the return **.

If you're looking to return a faulty or incorrect item, please get in touch by phone +38 095 085 40 52 or by email info@theothercolours.com, to resolve this issue and to approve further actions.

Exchange and return of goods is made in the event that the specified goods were not in use, its marketable appearance, consumer properties, factory labels and original packaging are kept.

After the return of the goods will be carried out, we will transfer the funds to your card or bank account from which the goods were paid. We draw your attention that the refund of money depends on the speed of processing of the transaction by your Bank and can reach up to 30 working days.

The cost of delivery is not refundable. The return of funds is carried out in the amount of the monetary amount paid directly for the goods.

The return order must be packed in the original packaging and sealed with an individual sticker. Put on the label the date, signature and decryption of the sender. In case of sending a return without a sticker, the responsibility for the safety of things lies with the sender (the buyer of the goods).

We recommend that you familiarize yourself with the list of goods that can not be exchanged or returned *. Can not return the goods that were in use.

For any additional questions, please contact us at +38 095 085 40 52 or e-mail info@theothercolours.com

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* List of goods of proper quality, not subject to exchange (return) (Annex № 3 to Resolution of  the Cabinet of Ministers № 172 of March 19, 1994.

** Law of Ukraine № 1023-XII On Consumer Rights Protection of May 12, 1991.

 

We are happy to offer you these terms in addition to your general rights.