Terms & Conditions

Please Read This Document Carefully. It Contains Very Important Information Regarding Your 
Rights and Obligations, Including Limitations and Exclusions That Might Apply to You.

These terms and conditions apply to the purchase and sale of products (“Products”) through Website The Other Colours [www.theothercolours.com], [Entrepreneur Shchebetovska O.O., EDPROU: 2959015801, registered office located: Ukraine, Odessa, 1 Ekaterininskaya Street, index 65026]  (the “Website”). By placing an order for such Products, you agree to be bound by, and accept, these terms and conditions. These terms and conditions are subject to change by The Other Colours (referred to as "us" or "we") without prior written notice at any time, in our sole discretion. The latest version of the terms and conditions will be posted on this Website, and you should review these terms and conditions prior to purchasing any Product. These terms and conditions are an integral part of the Website terms and conditions that apply generally to the use of our Website. You should also carefully review our PRIVACY POLICY before placing an order for goods through this Website.

1. Order Acceptance and Cancellation

Your receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is canceled, we will immediately issue a refund to your credit card account in the amount of the charge and notify you that your order was canceled. Promotions will be refunded and reactivated in your account, as long as the promotion has yet to expire.

2. Payment Terms

Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, shall be as follows:

All orders are subject to verification for security reasons. You will be contacted and will have 48 hours to complete verification process. If you do not respond after such time, you will be notified and the order will be canceled and refunded in the original payment method.

Charges for shipping will be made in accordance with our then-current shipping policies, as described below. Payments made on debit/credit cards outside of Ukrainian HRYVNIA (₴, UAH) will be calculated using currency conversion on the day of the transaction. You agree that The Other Colours is not responsible for any credit shortages due to currency conversion rates.

If you order Products from our Web site, you will be required to pay the full amount due, plus shipping fees.

3. Changes in Products and Pricing

We are constantly updating and revising our offerings of Products, and we may discontinue Products at any time without notice. All pricing for the Products is subject to change. For all of our prices and Products, we reserve the right to make adjustments due to changing market conditions, Product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances.

If your credit or debit card has already been charged for the purchase and your order is canceled, we shall immediately issue a refund to your credit or debit card account in the amount of the charge and advise you of the canceled order. If you are not completely satisfied with your purchase, you may return it in accordance with our RETURN POLICY, as set forth below.

4 Shipping Policy

We offer a variety of shipping options to meet your shipping needs. Please check the shipping options at checkout for specific delivery options. More in Payment, Shipping,  and Returns.

We are happy to provide you with free shipping for an order over $ 150.

These shipping terms, including the terms set forth in our section Payment, Shipping,  and Returns, are accepted by you by placing an order with us.

5. Advertising Disclaimer and Trademarks

We attempt to be as accurate as possible with Product descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate. In the event that a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or Product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for Products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall immediately issue a refund to your credit or debit card account in the amount of the charge and advise you of the canceled order. If you are not completely satisfied with your purchase, you may return it in accordance with our Return Policy, as set forth below.

6. Limitation of Liability

In no event shall we have any obligations or liabilities to you or any other person for loss of profits, for loss of business or use, or for incidental, punitive, special or consequential damages, whether based on contract, tort (including negligence), products liability, or any other theory or form of action, even if we have been advised of the possibility thereof, arising out of or in connection with the sale, delivery, or use of the Products. Our sole and entire maximum liability for any reason, and your sole and exclusive remedy for any cause whatsoever, shall be limited to the actual amount paid by you for the Products you have ordered through our Website. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so the above limitations and exclusions may not apply to you to the extent such jurisdiction’s law is applicable to your purchase of Products.

7. Return Policy

We offer a variety of returns options to meet your needs. Please check the information about return policy at checkout for specific delivery options. Payment, Shipping,  and Returns.

Exchanges and Refunds within Ukraine:

You may exchange or refund items that are not used, damaged, and retain the original tags and packaging within fourteen days after delivery. Shipping costs are covered by using Nova Poshta which must be used for returns and exchanges.

Exchanges and Refunds abroad:

You may exchange or refund items that are not used, damaged, and retain the original tags and packaging within fourteen days after informing us info@theothercolours.com, indicating the name, size, color of the returned goods and the reason for the return. Mail the item to us at your own expense using the carrier of your choice.

Your products must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials and designer hanging tags.

Any returned products which are damaged, do not include the packaging materials, soiled, or altered may not be accepted and will be returned to you. Refunds will not be processed until the items are returned and inspected by The Other Colours.

8. Contests and Promotions

On occasion The Other Colours can give promotional codes, such as 10 % off your first purchase. These codes are non-transferable, and are to be used only by the intended recipient. These codes do not cover the costs of any shipping.

Minimum spends may be required and will be communicated on any correspondence. Where a promotion has been communicated via email, the promotional code is non-transferable and the email address provided during checkout must be the same as the email address to which the promotion was sent. The Other Colours shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of a promotion or any failure or inability of a customer to use a promotional code for any reason.

All promotions have an expiration date which will be indicated in your account or in any communication to the customer. Any and all The Other Colours contest rules and regulations will be communicated directly to the customer.

9. Miscellaneous

These terms and conditions constitute the entire agreement and understanding between us concerning the subject matter hereof. These terms and conditions may not be altered, supplemented, or amended by the use of any other documents. The Ukrainian laws, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this Website and the purchase of Products.